We, like you, are watching as new developments surrounding the outbreak of COVID-19 unfold, hoping to understand how to best navigate these uncertain times. As such, we remain dedicated to the safety, health, and well-being of our customers, our employees, and our community.
During this time of heightened awareness, we would like to reassure you of the following:
- Food safety is always our top priority. ModifyHealth's facilities maintain the highest levels of food and employee safety. We are reinforcing strict adherence to our existing standard operating procedures and increasing sanitization frequency in our offices and distribution centers. As we closely monitor the evolving situation we will continue to stay at the forefront of best practices set in place by the CDC, WHO, FDA, and local authorities. The virus can only live on surfaces such as doorknobs or soft surfaces like food for a few hours. Coronaviruses need a live host (animal or human) to grow in and cannot grow in food. Our GMP (good manufacturing practices), Sanitation, and HACCP programs eliminate reasonable probability of any virus existing or spreading within our facility. We are monitoring and will continue to comply with guidance from the Centers for Disease Control and the World Health Organization.
'No Contact' Deliveries - We are working closely with our carrier partners to ensure your deliveries remain reliable and consistent. As always, ModifyHealth's 'no-contact' deliveries will arrive straight to your doorstep without the need to provide a signature, by our network of professional carriers eliminating the need to visit crowded grocery stores.
Rest Assured - The team at ModifyHealth is working hard to keep our customers happy, so you can put Low-FODMAP meal preparation on autopilot without having to leave your home. It's also helpful to know that our innovative packaging allows for meals to remain fresh in your refrigerator or freezer for more than a week past the initial delivery.
ModifyHealth is a huge part of our own family's weekly healthy eating routines. In these times of uncertainty, it's the little things — such as healthy meals at home, connecting with family — that will keep us grounded.
If you have any additional questions, our Customer Care team is here for you and would be happy to assist you by phone at 888-7MODIFY (888-766-3439), by email at firstname.lastname@example.org or by completing this form, Monday through Friday between 8 a.m. and 5 p.m. EST. We’re committed to providing an exceptional experience for you, and we hope that our home-delivered, fully-prepared meals provide you with some additional peace of mind, comfort and convenience during these unique times.
As always, thank you for your trust in ModifyHealth.
To your health,
Founder & CEO