We, like you, are watching as developments surrounding the outbreak of COVID-19 continue to unfold, hoping to understand how to best navigate these uncertain times.
Health officials in many counties have now called for the prohibition of gatherings, including places of work. Exemptions are in place for companies that provide essential services such as food/grocery delivery. Due to the crucial role we play in providing you with safe and healthy food, ModifyHealth is classified as an essential business and will continue to operate under the state of emergency and shelter in place orders recently issued in the US. We remain dedicated to the safety, health, and well-being of you, your family, our team, and our community.
During this time of heightened awareness, we would like to reassure you of the following:
- Safety is always our top priority. ModifyHealth's facilities maintain the highest levels of food and employee safety. We are reinforcing strict adherence to our existing standard operating procedures and increasing sanitization frequency in our offices and distribution centers. As we closely monitor the evolving situation we will continue to stay at the forefront of best practices set in place by the CDC, WHO, FDA, and local authorities. The FDA currently reports that there is no evidence of COVID-19 transmission associated with food or food packaging. For more information, we encourage you to visit the WHO’s Q&A on Coronavirus and the CDC’s FAQ on the issue.
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'No Contact' Deliveries - We are working closely with our carrier partners to ensure your deliveries remain reliable and consistent. As always, ModifyHealth's 'no-contact' deliveries will arrive straight to your doorstep without the need to provide a signature, by our network of professional carriers eliminating the need to visit crowded grocery stores.
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Rest Assured - The team at ModifyHealth is working hard to keep our customers happy, so you can put Low-FODMAP meal preparation on autopilot without having to leave your home. It's also helpful to know that our innovative packaging allows for meals to remain fresh in your refrigerator or freezer for more than a week past the initial delivery.
Our family is here to support your family. If you have any additional questions, our Customer Care team would be happy to assist you by phone at 888-7MODIFY (888-766-3439), by email at customercare@modifyhealth.com or by completing the form below, Monday through Friday between 8 a.m. and 5 p.m. EST. We’re committed to providing an exceptional experience for you, and we hope that our home-delivered, fully-prepared meals provide you with some additional peace of mind, comfort and convenience during these unique times.
We're patients too. ModifyHealth is a huge part of our own family's weekly healthy eating routines. In these times of uncertainty, it's the little things — such as healthy meals at home, connecting with family — that will keep us grounded. As always, thank you for your trust in ModifyHealth.
To your health,
GB Pratt
Founder & CEO
ModifyHealth
